Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from linen-social-2.myshopify.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns and retargeting.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Text and Email Advertising
By ordering or registering an account at Linen Social, you grant us the right to add your contact details to our database and send you transactional order, shipping, product review emails as well as marketing communications about special offers and new products either by email or SMS. Message and data rates may apply. At any time, you may choose to stop receiving our marketing communications by unsubscribing via the link at the footer of all our emails or following instructions in the SMS Reply HELP for help or STOP to cancel, alternatively you may contact our Customer Service team at hello{@}linensocial.com.au. View our Privacy Policy and Terms of Service.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 10.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello{@}linensocial.com.au.
Find everything you need right here. Explore our quick links for easy access to everything Linen Social—shipping, returns, product details, FAQs, and more.
Orders
I didn't receive my order confirmation email?
A confirmation email will be emailed to you shortly after placing your order. Be sure to check your spam folder. If you cannot locate your order confirmation simply email hello{@}linensocial.com.au and we will resend it.
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, AMEX, Paypal, AfterPay, Zip Pay and Klarna.
The item I want is out of stock. What do I do?
For all pre-sale information on out-of-stock items, including the estimated date of arrival, please refer to the product page for the specific out-of-stock product. Pre-ordering ensures that you won’t miss out on the next shipment, particularly for our popular linen styles that tend to sell out quickly. All pre-orders are paid in full and delivery is arranged by our team once our stock shipment has been received. If an order contains pre-order item(s) as well as in-stock item(s), then the entire order will be shipped upon arrival of the pre-order item. If you wish for the pre-order item(s) and available item(s) to be shipped separately please email hello{@}linensocial.com.au. Please note that separate shipment is at the expense of the customer.
Does my order include tax?
Australian customers will have the standard 10% GST included in their order. International customers' orders are GST-free. Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on orders over $250.00 AUD for Australia and New Zealand.
Do you ship worldwide?
Yes! Our entire range is available for worldwide shipping. Shipping costs and dispatch details will be calculated for your order at checkout.
How much is shipping?
See the below breakdown of our shipping costs. Please note all monetary values are in AUD.
Enjoy Free Shipping on all orders over $250.00 AUD
Standard Shipping
For orders under $250.00 AUD
Domestic within AUS via Australia Post:
Standard Post $14.99
Express Post $19.99
New Zealand via Australia Post:
Standard Post $16.50 NZD
Express Post $21.50 NZD
DHL Express is available for domestic & NZ orders - rate calculated at checkout.
International:
Australia Post Express or FedEx Priority - rate calculated at checkout.
Visit our shipping page for more info.
When will my order arrive?
Orders within Australia are shipped via Australia Post and arrival time will depend on where you are in Australia. For metro areas, standard delivery can be expected within 2 - 5 business days and express delivery can be expected within 1 business day. If you need your order sooner, we recommend opting for DHL Express at checkout. For more information visit our shipping page here.
Orders to New Zealand are shipped via Australia Post Express. Delivery can be expected within 4 - 8 business days. DHL Express is also available for New Zealand orders and depending on your location, should arrive between 2 - 3 business days.
We ship via FedEx for all international orders (except New Zealand) and depending on your location, delivery can be expected within 3 - 5 business days. Australia Post Express is available for select items and depending on your location, delivery can be expected within 6 - 9 business days.
My order hasn't arrived?
Don't stress, very few orders get lost and we have everything tracked! In fact, you will receive an email with your tracking number soon after placing an order. Use the tracking code to see where it's at, and if you have any questions feel free to contact us.
My order has been Returned to Sender. What do I do?
If your order has been Returned to Sender due to an incorrect shipping address or failure to collect the package from a local Australia Post office, reshipment is at the expense of the customer. We will contact you once we receive the return to coordinate reshipment of your order.
I just placed an order and my shipping address is incorrect. How do I update this?
If you notice that your shipping address is incorrect please contact us as soon as possible to update the address. Unfortunately, if we are not notified prior to 12.00pm your order may have already been dispatched. In this case, we will need to wait for the item to be returned to us and we can then reship it to the correct address. The cost for reshipment of the order is at the expense of the customer.
I just placed an order and want to cancel it. How do I do this?
If you no longer wish to proceed with your order please contact us as soon as possible and we will cancel the order for you providing that it has not already been dispatched. If the order has been dispatched you are welcome to return it once it arrives. Simply visit our Returns Portal here. Return shipping costs will apply.
Returns
I would like to return a product. How do I do this?
All returns are processed via our Returns Portal here. Please refer to our Returns Policy here to find out whether your return qualifies for an exchange, credit note or refund.
My product is faulty. How do I return it?
Linen Social is passionate about offering quality products - we want you to love your linen as much as we do! In the unlikely event that your product arrives faulty or damaged, we will happily honour a replacement or full refund providing that the item is returned within 7 days of receipt of goods. If a product displays a manufacturing fault within 3 months of receipt of goods we will happily honour a replacement. Please visit our Returns Portal here. and follow the prompts to process your return. Please note that items that have been damaged as a result of incorrect garment care or general wear are not considered faulty.
Care Guide
How do I wash my linen?
We recommend washing your linen separately using lukewarm water (<40 degrees) and either a gentle hand wash or machine wash on a delicate cycle, using a mild detergent (such as Softly Delicates) that contains no bleach or optical brighteners. Fabric softener is not necessary or required when washing linen. Linen will naturally soften with each wash. If you choose to hand wash your linen only leave to soak for a maximum of 10 minutes.
What's the best way to dry my linen?
We recommend laying your linen flat to air-dry in the shade and out of direct sunlight. We advise against drying your linen in a tumble dryer. If you do need to use a tumble dryer, do so on low heat only and ensure that your linen is removed whilst still slightly damp and lay flat to finish drying. Over drying your linen in a tumble dryer may cause the linen to become brittle and bleached.
Do
- Wash separately using lukewarm water (<40 degrees) and either a gentle hand wash or machine wash on a delicate cycle.
- Use a mild detergent (such as Softly Delicates) that contains no bleach or optical brighteners.
- If you choose to hand wash only leave your linen to soak for a maximum of 10 minutes.
- Air-dry your linen in the shade.
- Store in a cool, dry place with appropriate ventilation.
Don't
- Use bleach or detergent with optical brighteners.
- Use fabric softener.
- Wash your linen at high temperatures as this can cause shrinkage and weaken the natural fibres.
- Dry in direct sunlight as this damages the fibres.
- Dry your linen completely in the dryer as this damages the fibres.
- Store your linen in direct sunlight, as this can cause discolouration.
Should I wash my linen before I use it?
Absolutely! This is something we highly recommend before the first use of all our linen products.
What is the thread count of Linen Social linen?
Linen is measured in weight rather than thread count. We found the perfect weight to be 165 - 170gsm.
What products should I use to wash my linen?
A mild detergent (such as Softly Delicates) that contains no bleach or optical brighteners.
Should I use fabric softener?
Linen will naturally soften with each wash and so the use of a fabric softener is not necessary or required when washing linen.
Can I tumble dry my linen?
We advise against drying your linen in a tumble dryer. If you do need to use a tumble dryer, do so on low heat only and ensure that your linen is removed whilst still slightly damp and lay flat to finish drying. Over drying your linen in a tumble dryer may cause the linen to become brittle and bleached.
Can I iron my linen?
The natural creases in linen are all part of its beauty, so it is not necessary to iron your linen. If you do choose to iron, do so on high heat/high steam setting whilst the linen is still damp and using smooth, long strokes.
I washed my linen and it is no longer soft. What do I do?
Please be sure to use a mild detergent when washing your linen, as well as air-drying your linen flat in the shade as drying in the sun damages the fibres. You may choose to simply wash your linen again following the above instructions to restore its soft and luxurious feel.
How do I store my linen?
To prevent mildew, ensure your linens are completely dry before storing. Linen is created using natural fibres that need to breathe and are best kept in cool, dry areas with appropriate ventilation. Avoid storing your linen in direct sunlight, as this can cause discolouration.
Our Linen
Where is your linen sourced?
Our linen is grown and produced in France directly from the flax plant, giving it a high-quality and luxurious natural finish. European flax is widely regarded as the premium fibre for natural linens, and we’ve spent many years testing fabrics and building relationships with trusted suppliers to provide the best possible products. All of our linen products are designed with love by Linen Social in Northern NSW Australia and are pre-washed after manufacturing for a soft, textural look.
Is linen eco-friendly?
Yes! Natural French linen is produced without the use of any pesticides and is 100% recyclable and biodegradable - just one of the many reasons we’re so passionate about our products. It also requires less resources to produce, making it a more sustainable fabric.
Is your linen non-toxic and what certifications do you have?
Our products are certified by the OEKO-TEX Standard 100 which you can read more about here.
Other
Do you offer wholesale pricing?Absolutely. You can apply for a wholesale account here.