We want you to love your linen as much as we do! Linen Social takes quality control seriously, and pride ourselves on providing a premium product. Please see our refund and returns policy details below.
Faulty or incorrect goods
In the unlikely event that your goods are delivered faulty or damaged, or if you have been delivered the incorrect product, please notify us at firstname.lastname@example.org as soon as possible. We will happily offer you a full refund if items are returned within 7 days of receiving goods. Products must be unused, unwashed and still in original packaging. Please note that due to the nature and intended use of our products, general wear and tear over time is expected and not considered a fault.
Our address for returns is: 16/23 Enterprise Ave, Tweed Heads South NSW 2486, Australia
We will be in touch with confirmation once your return has been received and refund processed (please note, this can take up to 7 days). For any questions regarding your refund, please contact our team.
We also recommend you arrange tracking with your courier for your return postage, as any goods lost in transit are sadly not eligible for a refund.
Change of mind
Unfortunately, we are unable to offer refunds or exchanges for change of mind on any of our linen products. Please note that colour variations due to computer monitors are outside of our control, so are unable to be classified as a faulty product. If you’re unsure about colour or fabric selections, we encourage you to order one of our linen fabric swatches to help you find the perfect fit before placing an order!
If you have placed a custom order with Linen Social, this means that your products have been created specifically to suit your specifications. For this reason, we are sadly unable to offer a refund on any custom orders unless they are deemed faulty or damaged, so please choose your linen selections carefully.