Returns Policy

Linen Social is passionate about offering quality products and we want you to love your linen as much as we do.

Please carefully read the information below before submitting a return request. If your request does not meet the policy guidelines outlined below, it will not be eligible for return and will be declined.

Sitewide Sale (50–70% Off)

All orders placed during our sitewide sale (50–70% off) are considered final sale.

Due to the significant discounts offered during this promotion, items purchased during this period are not eligible for return, exchange, or credit for change of mind.

Returns will only be accepted in the case of a faulty item or incorrect item received.

Change of Mind (Outside Promotional Periods)

Full-priced items

If you change your mind within 21 days of order fulfilment, you are welcome to return your item for a 100% credit note or exchange, minus shipping and handling fees.

Return shipping for change of mind returns is at the customer’s expense.

Important:
All items returned due to change of mind must be in their original condition — unworn, unwashed, with tags still attached and in their original packaging. Returns that do not meet these conditions will be declined.

All credit notes are processed in AUD. Linen Social is not responsible for any currency fluctuations between the time of purchase and the return being processed.

Faulty Items

At Linen Social, we take pride in the quality of our products.

If your item arrives faulty, we will happily offer a replacement or full refund (including shipping) within 7 days of receiving your order.

If a manufacturing fault appears within 3 months of receiving your item, we will issue a replacement where appropriate.

To process your request, please submit your return with photos and a description of the fault.

Items damaged due to incorrect care or general wear and tear are not considered faulty.

Incorrect Item Received

If you receive an incorrect item, or something is missing from your order, please submit your return request and indicate that an incorrect item was received.

We will arrange to send the correct item as soon as possible.

Please allow up to 48 hours for your request to be reviewed and approved.

Return Processing Timeframes

We will endeavour to process your return as quickly as possible.

Please allow:
• Up to 48 hours for your return request to be reviewed and approved
• Up to 48 hours for your return to be processed once received at our warehouse

Return Shipping Costs

Change of Mind
Return shipping is at the customer’s expense.
The shipping cost of any replacement item will also be covered by the customer, even if the order originally qualified for free shipping.

Faulty Items
If your item is faulty, Linen Social will cover both the return and replacement shipping.

Incorrect Item Received
If you receive the wrong item or something is missing, Linen Social will cover both the return and replacement shipping.

Access our returns portal here