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Terms of Service

Overview

This website is operated by Linen Social. Throughout the site, the terms “we”, “us” and “our” refer to Linen Social. Linen Social offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


Section 2 - General Conditions 

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Section 3 - Accuracy, Completeness and Timeless of Information 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or Services (if applicable) 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Section 7 - Optional Tools 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

Section 8 - Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

Section 9 - User Comments, Feedback and Other Submissions 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

Section 10 - Personal Information 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Section 11 - Errors, Inaccuracies and Omissions 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Section 13 - Disclaimer of Warranties; Limitations of Liability 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Linen Social, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification 

You agree to indemnify, defend and hold harmless Linen Social and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 - Severability 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Section 16 - Termination 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Section 17 - Entire Agreement 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Section 18 - Governing Law 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of KJW Trading Pty Ltd Trading as Linen Social, 1/36 Machinery Drive, Tweed Heads South NSW 2486, Australia.


Section 19 - Changes to Terms of Service 

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Section 20 - Contact Information 

Questions about the Terms of Service should be sent to us at hello{@}linensocial.com.au.

LOOKING FOR MORE?

Find everything you need right here. Explore our quick links for easy access to everything Linen Social—shipping, returns, product details, FAQs, and more.

Orders

I didn't receive my order confirmation email?
A confirmation email will be emailed to you shortly after placing your order. Be sure to check your spam folder. If you cannot locate your order confirmation simply email hello{@}linensocial.com.au and we will resend it.

What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, AMEX, Paypal, AfterPay, Zip Pay and Klarna.

The item I want is out of stock. What do I do?
For all pre-sale information on out-of-stock items, including the estimated date of arrival, please refer to the product page for the specific out-of-stock product. Pre-ordering ensures that you won’t miss out on the next shipment, particularly for our popular linen styles that tend to sell out quickly. All pre-orders are paid in full and delivery is arranged by our team once our stock shipment has been received. If an order contains pre-order item(s) as well as in-stock item(s), then the entire order will be shipped upon arrival of the pre-order item. If you wish for the pre-order item(s) and available item(s) to be shipped separately please email hello{@}linensocial.com.au. Please note that separate shipment is at the expense of the customer.

Does my order include tax?
Australian customers will have the standard 10% GST included in their order. International customers' orders are GST-free. Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.

Shipping & Delivery

Do you offer free shipping?
Yes! We offer free shipping on orders over $250.00 AUD for Australia and New Zealand.

Do you ship worldwide?
Yes! Our entire range is available for worldwide shipping. Shipping costs and dispatch details will be calculated for your order at checkout.

How much is shipping?
See the below breakdown of our shipping costs. Please note all monetary values are in AUD.

Enjoy Free Shipping on all orders over $250.00 AUD

Standard Shipping
For orders under $250.00 AUD

Domestic within AUS via Australia Post: 
Standard Post $14.99
Express Post $19.99

New Zealand via Australia Post:
Standard Post $16.50 NZD
Express Post $21.50 NZD

DHL Express is available for domestic & NZ orders - rate calculated at checkout.

International:
Australia Post Express or FedEx Priority - rate calculated at checkout.

Visit our shipping page for more info.

When will my order arrive?
Orders within Australia are shipped via Australia Post and arrival time will depend on where you are in Australia. For metro areas, standard delivery can be expected within 2 - 5 business days and express delivery can be expected within 1 business day. If you need your order sooner, we recommend opting for DHL Express at checkout. For more information visit our shipping page here.

Orders to New Zealand are shipped via Australia Post Express. Delivery can be expected within 4 - 8 business days. DHL Express is also available for New Zealand orders and depending on your location, should arrive between 2 - 3 business days.  

We ship via FedEx for all international orders (except New Zealand) and depending on your location, delivery can be expected within 3 - 5 business days. Australia Post Express is available for select items and depending on your location, delivery can be expected within 6 - 9 business days.

My order hasn't arrived?
Don't stress, very few orders get lost and we have everything tracked! In fact, you will receive an email with your tracking number soon after placing an order. Use the tracking code to see where it's at, and if you have any questions feel free to contact us.

My order has been Returned to Sender. What do I do?
If your order has been Returned to Sender due to an incorrect shipping address or failure to collect the package from a local Australia Post office, reshipment is at the expense of the customer. We will contact you once we receive the return to coordinate reshipment of your order.

I just placed an order and my shipping address is incorrect. How do I update this?
If you notice that your shipping address is incorrect please contact us as soon as possible to update the address. Unfortunately, if we are not notified prior to 12.00pm your order may have already been dispatched. In this case, we will need to wait for the item to be returned to us and we can then reship it to the correct address. The cost for reshipment of the order is at the expense of the customer.

I just placed an order and want to cancel it. How do I do this?
If you no longer wish to proceed with your order please contact us as soon as possible and we will cancel the order for you providing that it has not already been dispatched. If the order has been dispatched you are welcome to return it once it arrives. Simply visit our Returns Portal here. Return shipping costs will apply.

Returns

I would like to return a product. How do I do this?
All returns are processed via our Returns Portal here. Please refer to our Returns Policy here to find out whether your return qualifies for an exchange, credit note or refund.

My product is faulty. How do I return it?
Linen Social is passionate about offering quality products - we want you to love your linen as much as we do! In the unlikely event that your product arrives faulty or damaged, we will happily honour a replacement or full refund providing that the item is returned within 7 days of receipt of goods. If a product displays a manufacturing fault within 3 months of receipt of goods we will happily honour a replacement. Please visit our Returns Portal here. and follow the prompts to process your return. Please note that items that have been damaged as a result of incorrect garment care or general wear are not considered faulty.

Care Guide

How do I wash my linen?
We recommend washing your linen separately using lukewarm water (<40 degrees) and either a gentle hand wash or machine wash on a delicate cycle, using a mild detergent (such as Softly Delicates) that contains no bleach or optical brighteners. Fabric softener is not necessary or required when washing linen. Linen will naturally soften with each wash. If you choose to hand wash your linen only leave to soak for a maximum of 10 minutes.

What's the best way to dry my linen?
We recommend laying your linen flat to air-dry in the shade and out of direct sunlight. We advise against drying your linen in a tumble dryer. If you do need to use a tumble dryer, do so on low heat only and ensure that your linen is removed whilst still slightly damp and lay flat to finish drying. Over drying your linen in a tumble dryer may cause the linen to become brittle and bleached.

Do

  • Wash separately using lukewarm water (<40 degrees) and either a gentle hand wash or machine wash on a delicate cycle.
  • Use a mild detergent (such as Softly Delicates) that contains no bleach or optical brighteners.
  • If you choose to hand wash only leave your linen to soak for a maximum of 10 minutes.
  • Air-dry your linen in the shade.
  • Store in a cool, dry place with appropriate ventilation.


Don't

  • Use bleach or detergent with optical brighteners.
  • Use fabric softener.
  • Wash your linen at high temperatures as this can cause shrinkage and weaken the natural fibres.
  • Dry in direct sunlight as this damages the fibres.
  • Dry your linen completely in the dryer as this damages the fibres.
  • Store your linen in direct sunlight, as this can cause discolouration.

Should I wash my linen before I use it?
Absolutely! This is something we highly recommend before the first use of all our linen products.

What is the thread count of Linen Social linen?
Linen is measured in weight rather than thread count. We found the perfect weight to be 165 - 170gsm.

What products should I use to wash my linen?
A mild detergent (such as Softly Delicates) that contains no bleach or optical brighteners.

Should I use fabric softener?
Linen will naturally soften with each wash and so the use of a fabric softener is not necessary or required when washing linen.

Can I tumble dry my linen?
We advise against drying your linen in a tumble dryer. If you do need to use a tumble dryer, do so on low heat only and ensure that your linen is removed whilst still slightly damp and lay flat to finish drying. Over drying your linen in a tumble dryer may cause the linen to become brittle and bleached.

Can I iron my linen?
The natural creases in linen are all part of its beauty, so it is not necessary to iron your linen. If you do choose to iron, do so on high heat/high steam setting whilst the linen is still damp and using smooth, long strokes.

I washed my linen and it is no longer soft. What do I do?
Please be sure to use a mild detergent when washing your linen, as well as air-drying your linen flat in the shade as drying in the sun damages the fibres. You may choose to simply wash your linen again following the above instructions to restore its soft and luxurious feel.

How do I store my linen?
To prevent mildew, ensure your linens are completely dry before storing. Linen is created using natural fibres that need to breathe and are best kept in cool, dry areas with appropriate ventilation. Avoid storing your linen in direct sunlight, as this can cause discolouration.

Our Linen

Where is your linen sourced?
Our linen is grown and produced in France directly from the flax plant, giving it a high-quality and luxurious natural finish. European flax is widely regarded as the premium fibre for natural linens, and we’ve spent many years testing fabrics and building relationships with trusted suppliers to provide the best possible products. All of our linen products are designed with love by Linen Social in Northern NSW Australia and are pre-washed after manufacturing for a soft, textural look.

Is linen eco-friendly?
Yes! Natural French linen is produced without the use of any pesticides and is 100% recyclable and biodegradable - just one of the many reasons we’re so passionate about our products. It also requires less resources to produce, making it a more sustainable fabric.

Is your linen non-toxic and what certifications do you have?
Our products are certified by the OEKO-TEX Standard 100 which you can read more about here.

Other

Do you offer wholesale pricing?Absolutely. You can apply for a wholesale account here.

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